Refund and Replacement
Refund & Replacement Policy
At Night Hawk, we stand behind the quality of our products and the experience we deliver. This policy outlines how we support you in cases of damage, size mismatch, or logistics needs.
Return Policy (India)
3 days from delivery
By mail / courier pickup
Within 10 business days
Note: Custom/personalized products are eligible for returns only if they arrive damaged or defective. Standard (non-custom) products can be returned for any reason within the return window.
Damaged Product Protection
If your order arrives damaged, we will replace it at no additional cost to you.
Report the issue within 3 days of delivery with clear photos of the product and packaging.
Once verified by our quality team, we dispatch a replacement within 2-3 business days.
Size Mismatch / Exchange Policy
If an incorrect size is received, we provide a hassle-free replacement.
Requests must be made within 3 days of delivery. The original product must be unused.
How Returns Work
Contact us within 3 days of delivery to initiate a return request.
We will arrange a courier pickup from your address (by mail).
Once we receive and inspect the item, your refund will be processed in 10 days.
Fast Fulfilment: 4-5 Working Days Dispatch Commitment
We aim to get your customized products prepared and dispatched within 4-5 working days. Precision production + efficient logistics = a smoother experience for you.
Need Help?
Have a concern or need to raise a claim? Reach out immediately—our team is ready to assist and make things right. You can also browse quick answers in our FAQs.
